Rain Policy

Rain Policy

At TIO TIO, the safety and enjoyment of our customers are our top priorities. While our Padel Tennis courts are designed to be highly water-resistant and dry quickly, certain weather conditions may still render the courts unplayable. This Rain Policy outlines the procedures and responsibilities regarding court usage during inclement weather.

1. Determination of Playability

TIO TIO reserves the sole right to determine whether a court is playable during inclement weather. Even if a court is deemed unplayable at the time of your booking, it may become playable later as the weather improves.

  • If TIO TIO determines that the court is playable at the time of your booking, the booking will proceed as scheduled, and the full booking fee will apply.

2. Notification and Refunds

In the event that a court is deemed unplayable due to weather conditions, TIO TIO will notify the customer at least one hour before the scheduled booking time via the Playtomic Chat feature.

  • If the court is determined to be unplayable, TIO TIO will issue a full refund of the booking fee to the customer's TIO TIO Club Wallet within the Playtomic platform. This credit can be used for future bookings at TIO TIO. Please note that refunds to the original payment method are not possible.

3. Customer Responsibility and Assumption of Risk

Customers are encouraged to contact TIO TIO via Playtomic Chat, Instagram, or email at hello@tiotio.club if they have any doubts about the playability of a court due to weather conditions.

  • Should a customer choose to play on a wet court despite being advised against it by TIO TIO, the customer does so at their own risk. TIO TIO shall not be held liable for any injuries, damages, or losses that may occur as a result of playing on a wet court under these circumstances.

4. Liability Waiver

By booking a court with TIO TIO, the customer acknowledges and agrees to adhere to this Rain Policy. TIO TIO disclaims any liability for injuries or damages resulting from the use of a wet court contrary to our advice.